The Low-Hanging Fruit — AI, Office Automation, and the Next Job Shock
The public imagination tends to place the danger of artificial intelligence at the far end of the scale: autonomous weapons, a machine that surpasses human intelligence, something with a chassis walking down a street. Those scenarios deserve the attention they get. But the first large social shock is more likely to arrive through a route with no cinematic value at all — the ordinary work already performed inside email, spreadsheets, ticket queues, and the small in-house tools that run a modern office. …